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Report a problem with a Pavement/Kerb


To ensure your report is completed, please read the following information:

Uneven or damaged flagstones or kerbs can cause a hazard to pedestrians. If there is a difference in level of more than 50mm please call 01912787878 so staff can raise this quickly with the correct teams.

What we do All pavements in Newcastle, including those in residential areas, are inspected at least twice per year. Pavements in busier areas such as out of town shopping areas and main transport links are inspected every 3 months. The pavements in the main shopping areas in Newcastle (the City Centre, Gosforth High Street, Chillingham Road Shops and Shields Road) are inspected every month.
Investigatory Levels We will only investigate differences in levels of 20mm or more, and will determine on a risk based approach if repairs are required.
Our response time We will aim to inspect any reports of damaged or uneven flagstones or kerbs that meet our investigatory levels within 5 working days, with more urgent reports being dealt with sooner.
Spillage or small debris on pavement To report a spillage or small debris on the pavement please use our online form for spills form for litter removal
Collapsed wall or fence, or other large debris: If a building or structure is in danger of falling, please call 01912787878 For a collapsed wall or fence, or other large debris (such as falling masonry) that is obstructing the pavement please use our online form for reporting a collapsed wall
Dropped Kerb Please use our online form to request a dropped kerb
Materials left on the highway Please use our online form to report building materials left on the highway or pavement . Please use our online form to report flytipping
Obstruction of the highway Please use our online form to report trees or shrubs overhanging the highway and causing an obstruction trees or shrubs overhanging the highway. Please use our online form to report obstructions on the highway, which could be a static or a wheeled structure, and may include such things as advertising A frames