Report an issue with a Shrub or Hedge
To ensure your report is completed, please read the following information:
| Serious Hazards | If you want to report a serious hazard such as blocking sight lines at a road junction you must phone this through to Your Local Services on 0191 2787878. If there are reports of a serious hazard blocking walkways or paths, or causing serious visibility problems on roads we will inspect these in 1 working day. Please note we cannot guarantee that any work would be carried out till we inspect the site. |
| We Do | Aim to inspect requests regarding general shrub maintenance and raise any justified work orders within 6 months. |
| Nesting Season | Please note hedges and shrubs cannot be cut back between February and September as this is Nesting Season. |
| Programmed Works | Any justified works will be carried out on a programmed work schedule which is normally done throughout the autumn and winter months. We cannot give exact dates. |
| Private Hedges or Shrubs | Issues with private hedges or shrubs blocking public footpaths need to be reported to Highways for inspection. |
| Litter | If you want to report litter in a hedge you need to use the Litter form. |
| Trees | If you want to report an issue with a tree you need to use the Tree Form. |
Location Search
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Important Information
Before submitting a request, please review the information provided. It outlines what services we do and do not offer, along with key considerations. By ticking the confirmation box, you acknowledge that you have read and understood these details. Requests that do not meet the stated criteria may not be processed.
Location Search
You can begin by entering part of an address or postcode. Matching results will appear in a table. If no results are found, you may restart the search. Certain request types allow you to use your device’s location—this feature is only available within the boundary of Newcastle upon Tyne.
Some requests also support location search by ID, such as smart litter bins or traffic signals. If the ID does not return a result, you can search by the nearest address or location and select it from the map.