Report an issue with Street Furniture
To ensure your report is completed, please read the following information:
| What street furniture is the council responsible for? | Newcastle City Council is responsible for the maintenance of the following:
We are not responsible for the following:
Should you need to report a problem please see information below on who to contact. If you think there is an immediate action and requires immediate attention please call 0191 2787878 |
| Traffic Signals | Traffic Signal issues can be reported using the dedicated online form. |
| What we do | All pavements in Newcastle, including those in residential areas, are inspected at least twice per year. Pavements in busier areas such as out of town shopping areas and main transport links are inspected every 3 months. The pavements in the main shopping areas in Newcastle (the City Centre, Gosforth High Street, Chillingham Road Shops and Shields Road) are inspected every month. Street furniture is inspected during these inspections. |
| Our response time: | We aim to inspect any reports within 10 working days, with more urgent reports being dealt with sooner. |
| To report a problem with a bus shelter: | Please call the Clear Channel damage hotline 08007313699 |
| To report a problem with a street light | Please report all faults (lights out, wires exposed, top hanging, shading requests, column cleaning etc) direct to Enerevo. Report a fault with street lighting (External Link) Alternatively call Enerevo on 0800 0857 307. This is a free phone 24 hour number. |
| To report a problem with apparatus belonging to a utility company: | Please contact the relevant utility company to report the problem direct to them. This includes post boxes, telephone boxes, utility cabinets etc. |
| To report a problem with a litter bin | Please use our online form to report
damage to a litter bin.
If you are reporting a full bin that needs emptying please use our online form to report an overfilled litter bin. |
Location Search
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Important Information
Before submitting a request, please review the information provided. It outlines what services we do and do not offer, along with key considerations. By ticking the confirmation box, you acknowledge that you have read and understood these details. Requests that do not meet the stated criteria may not be processed.
Location Search
You can begin by entering part of an address or postcode. Matching results will appear in a table. If no results are found, you may restart the search. Certain request types allow you to use your device’s location—this feature is only available within the boundary of Newcastle upon Tyne.
Some requests also support location search by ID, such as smart litter bins or traffic signals. If the ID does not return a result, you can search by the nearest address or location and select it from the map.