Report a Pothole

To ensure your report is completed, please read the following information:
What we do We are responsible for inspecting, repairing and maintaining all public roads in Newcastle. All public roads in Newcastle are inspected on a regular basis depending on their location and usage:
  • Roads in residential areas are inspected twice per year
  • Roads in busier areas such as out of town shopping areas and main transport links are inspected every 3 months.
  • Roads in main shopping areas in Newcastle (City Centre, Gosforth High Street, Chillingham Road and Shields Road) are inspected every month.
  • The principal and classified road network is also subject to monthly driven safety inspections.
Investigatory levels We will investigate the following:
  • Potholes on the footway more than 20mm deep (except in a back lane where the investigatory level is 40mm)
  • Potholes on a pedestrian crossing more than 20mm deep
  • Potholes on the carriageway more than 40mm
  • Potholes on a cycle path more than 20mm deep
If the pothole is deeper than the levels listed above, please call 01912787878 so staff can raise this quickly with the correct teams.
Our response time We aim to inspect any reports that meet our investigatory criteria within 5 working days, with more urgent reports being dealt with sooner
Follow on work Please be aware that not all inspections will result in work being raised.
Pavements and kerbs If you want to report a problem with a pavement or kerb, please use our online forms for pavements

Location Search


At the location of the issue? You can click the "Use My Location" button to use your device location.

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Important Information

Before submitting a request, please review the information provided. It outlines what services we do and do not offer, along with key considerations. By ticking the confirmation box, you acknowledge that you have read and understood these details. Requests that do not meet the stated criteria may not be processed.

Location Search

You can begin by entering part of an address or postcode. Matching results will appear in a table. If no results are found, you may restart the search. Certain request types allow you to use your device’s location—this feature is only available within the boundary of Newcastle upon Tyne.

Some requests also support location search by ID, such as smart litter bins or traffic signals. If the ID does not return a result, you can search by the nearest address or location and select it from the map.