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Report a Missed Bin Collection

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To ensure your request takes place, please read the following information:

If our records show
  • A street has been serviced then the bin will be collected at the next scheduled collection.
  • An assisted lift has been missed it will be collected within three working days.
  • A street has been missed* then the street will be collected within three working days.
  • (*A missed street could be because of inaccessibility due to parked cars or road works, orhicle breakdown)
Second Time If you want to report a bin that you think has been missed for the second time in a row, you must phone Envirocall on 0191 2787878 so depot managers can investigate.
Missed Bin If you want to report a missed bin collection please contact us the day after your collection was missed.
Garden Waste Missed Bin If you require further information, please phone 0191 2787878 and ask for "Garden Waste." .