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Request Replacement Bins and Caddies
To ensure your request takes place, please read the following information:
| Businesses and Commercial Premises | This form is for individual domestic residences only. Please visit our Commercial Waste pages for details about bin provision. |
| Bins and Caddies | If your bin or caddy is missing, badly damaged or stolen you can order a replacement. |
| Charges | Please have a debit or credit card to hand as replacement bins are £30 each and caddies are £5 each. |
| Timescale | Depending on the available bin stock delivery can take up to 40 days. You will get an approximate delivery date when you complete the forms. |
| Damaged bin or caddy | If your bin has a damaged lid or damaged wheels we may be able to repair it free of charge here. We are not able to repair caddies. If your bin or caddy is badly damaged you must mark or label the damaged item and leave it in an accessible place for the crews on the replacement delivery date |
| Multiple Bins | If crews see multiple unauthorised bins on site they may not deliver your order |
| Back Lanes | Orders for replacements in back lane areas will be delivered to the FRONT of your property, not left in the back lane. Please leave any broken items at the FRONT for swapping on the delivery date. |
| Labels | Remember to clearly mark replacement bins and caddies with your address and keep it safe on your property. |
| Broken Bins | Please leave any broken bins or caddies empty, visible and accessible for crews to remove when they deliver the replacement. If possible please put a note on the bin or caddy marking it for removal. Labelling your caddy helps keep it with your own bin. |
| Bin entitlements and size | We only provide one size of bin - standard 240 litre wheeled bins with 40 litre black caddies. Standard domestic properties are entitled to 1x 240 litre green bin and 1x 240 litre blue bin. Crews may remove unauthorised bins and orders will be cancelled. |
| More Information | Please visit the Bin Policies and Rules page |