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Request Replacement Bins and Caddies
Please note that our caddy supply issues have now been resolved with our supplier, but there may still be a delay with orders whilst we catch up with deliveries. Please accept our apologies for this
To ensure your request takes place, please read the following information:
| Businesses and Commercial Premises | This form is for individual domestic residences only. Please visit our Commercial Waste pages for details about bin provision. |
| Bin | If your bin is missing, badly damaged or stolen you can order a replacement. |
| Downsizing | If you want to exchange your standard size blue or green bin for a smaller, skinny bin you need to speak to us to arrange this. Please call 0191 2787878 and ask for ‘bins’. |
| Charges | Please have a debit or credit card to hand as replacement bins are £25 each. There is no charge for replacement caddies. |
| Timescale | Depending on the available bin stock delivery can take up to 40 days. You will get an approximate delivery date when you complete the forms. |
| Damaged bin or caddy | If your bin has a damaged lid or damaged wheels we may be able to repair it free of charge here. If your bin or caddy is badly damaged you must mark or label the damaged item and leave it in an accessible place for the crews on the replacement delivery date |
| Multiple Bins | If crews see multiple unauthorised bins on site they may not deliver your order |
| Back Lanes | Orders for replacements in back lane areas will be delivered to the FRONT of your property, not left in the back lane. Please leave any broken items at the FRONT for swapping on the delivery date. |
| Labels | Remember to clearly mark replacement bins with your address and keep it safe on your property. |
| Broken Bins | Please leave any broken bins or caddies empty, visible and accessible for crews to remove when they deliver the replacement. If possible please put a note on the bin or caddy marking it for removal. |