Replacement Bins
To ensure your request takes place, please read the following information:
| Businesses and Commercial Premises | This form is for individual domestic residences only. Please visit our Commercial Waste pages for details about bin provision. |
| Bins | If your bin is missing, badly damaged or stolen you can order a replacement. |
| Charges | Please have a debit or credit card to hand as replacement bins are £30. |
| Timescale | Depending on the available bin stock delivery can take up to 40 days. You will get an approximate delivery date when you complete the forms. |
| Damaged bin | If your bin has a damaged lid or damaged wheels we may be able to repair it free of charge here. If your bin is badly damaged you must mark or label the damaged item and leave it in an accessible place for the crews on the replacement delivery date |
| Multiple Bins | If crews see multiple unauthorised bins on site they may not deliver your order |
| Back Lanes | Orders for replacements in back lane areas will be delivered to the FRONT of your property, not left in the back lane. Please leave any broken items at the FRONT for swapping on the delivery date. |
| Labels | Remember to clearly mark replacement bins with your address and keep it safe on your property. |
| Broken Bins | Please leave any broken bins empty, visible and accessible for crews to remove when they deliver the replacement. If possible please put a note on the bin marking it for removal. |
| Bin entitlements and size | We only provide one size of bin - standard 240 litre wheeled bins with 40 litre black caddies. Standard domestic properties are entitled to 1x 240 litre green bin and 1x 240 litre blue bin. Crews may remove unauthorised bins and orders will be cancelled. |
| More Information | Please visit the Bin Policies and Rules page |
| Notice: Black caddies | Due to low stock, we are unable to offer a replacement black caddy for your blue recycling bin at this time. We apologies for the inconvenience. |
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Important Information
Before submitting a request, please review the information provided. It outlines what services we do and do not offer, along with key considerations. By ticking the confirmation box, you acknowledge that you have read and understood these details. Requests that do not meet the stated criteria may not be processed.
Location Search
You can begin by entering part of an address or postcode. Matching results will appear in a table. If no results are found, you may restart the search. Certain request types allow you to use your device’s location—this feature is only available within the boundary of Newcastle upon Tyne.
Some requests also support location search by ID, such as smart litter bins or traffic signals. If the ID does not return a result, you can search by the nearest address or location and select it from the map.