Report an Issue on a pavement
To ensure your report is completed, please read the following information:
| What we do | All pavements in Newcastle, including those in residential areas, are inspected at least twice per year. Pavements in busier areas such as out of town shopping areas and main transport links are inspected every 3 months. The pavements in the main shopping areas in Newcastle (the City Centre, Gosforth High Street, Chillingham Road Shops and Shields Road) are inspected every month. |
| Investigatory Levels | We will only investigate differences in levels of 20mm or more, and will determine on a risk based approach if repairs are required. |
| Our response time | We will aim to inspect any reports of damaged or uneven flagstones or kerbs that meet our investigatory levels within 10 working days, with more urgent reports being dealt with sooner. |
| Spillage or small debris on pavement | To report a spillage or small debris on the pavement please use our online form for spills form for litter removal |
| Collapsed wall or fence, or other large debris: | If a building or structure is in danger of falling, please call 01912787878 For a collapsed wall or fence, or other large debris (such as falling masonry) that is obstructing the pavement please use our online form for reporting a collapsed wall |
| Dropped Kerb | Please use our online form to request a dropped kerb |
| Materials left on the highway | Please use our online form to report building materials left on the highway or pavement . Please use our online form to report flytipping |
| Obstruction of the highway | Please use our online form to report trees or shrubs overhanging the highway and causing an obstruction trees or shrubs overhanging the highway. Please use our online form to report obstructions on the highway, which could be a static or a wheeled structure, and may include such things as advertising A frames |
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Important Information
Before submitting a request, please review the information provided. It outlines what services we do and do not offer, along with key considerations. By ticking the confirmation box, you acknowledge that you have read and understood these details. Requests that do not meet the stated criteria may not be processed.
Location Search
You can begin by entering part of an address or postcode. Matching results will appear in a table. If no results are found, you may restart the search. Certain request types allow you to use your device’s location—this feature is only available within the boundary of Newcastle upon Tyne.
Some requests also support location search by ID, such as smart litter bins or traffic signals. If the ID does not return a result, you can search by the nearest address or location and select it from the map.